FAQ/Return Policy

Cleobella chose to partner with Beam for their commitment to working solely with organizations that are highly accredited and rated based on their traceability and transparency. We have chosen four organizations that align best with who we are as a brand and where we want to make a positive impact. Organizations that consumers can support in their check-out process include: 

• For the Planet: One Tree Planted + The Surfrider Foundation
• For the People: IBU Foundation + Bloom India
• For the Girls: Girls Inc.

A one-time price adjustment may be made within 16 days of purchase with original receipt/email confirmation.

At Cleobella, we always aim to choose the most sustainable packaging options available and continue to iterate and improve as new options are released. We are currently part of The Eco Alliance and have givebacks supporting replanting trees (via One Tree Planted and SeaTrees) and the removal of ocean plastics (via The Surfrider Foundation). To learn more about our impact please visit our philosophy page.

In case of defects to any leather bag, Cleobella will repair or replace
the bag free of charge for 1 year from the purchase date with proof of
purchase (original receipt/email confirmation). Please note that leather
is a natural, durable, & flexible material. Each hide is unique
with individual characteristics which may be visible on products. These
features may include small leather scars, creases, or variations in
color, which are not defects and are not covered under the terms of this
extended 1-year warranty. Defects covered include rivets, straps, and
other hardware pieces found on products.

Holiday Return Policy: Full price items purchased between November 15th to December 31st 2023 will be eligible for return until January 31st, 2024. All sale items (excluding FINAL SALE) will fall under our regular 16 day policy.

Cleobella’s design process starts in our Southern California based HQ, then our artisans in India and Bali are who make our fabrics and designs come to life. Our wholesale business is cut to order, eliminating as much overproduction as possible. All of our partners are chosen carefully and we personally work with them to ensure Cleobella's Ethical Trade Agreement standards are consistently met.

There is a tremendous amount of precision and detail involved in every step of each process to make our products. All of the items we provide are created with expertise, precision, and are consciously made to be cherished. Our leftover fabric and leather from production is saved and used for future small projects.

Our makers use their mastery to create items unlike anything else with intention, integrity, and purpose. We know the importance of being transparent with how our products are made. We want to share with you these processes so we can point out the areas we need to work on.

It is because of these unparalleled heritage crafts Cleobella is able to thrive and continue this unmatchable, magical process of creating items that will be adored for many generations. This is why we design our products directly from our hearts, because things made with love and intention are meant to last.

Discounted items ordered during the sale may be exchanged for another size or store credit unless marked final sale. No returns or exchanges
on final sale products and customized items (final sale marked during
checkout). 

In order to take care of your bag and ensure its longevity, we recommend following these tips:

• Remember to put your bag in its dust bag when not using it. You can also stuff it with tissue paper to keep its shape.
• Protect your bag from moisture: this could cause irreversible damage to your bag.
• Protect your leather bag from light and sources of heat, which can alter its color.
• Avoid any contact with sunscreens, oils, cosmetics, or perfumes: these can cause stains difficult to remove.
• Avoid contact with abrasive materials that could scratch the leather and metal parts.
• Avoid rubbing with dark-colored clothing as much as possible to reduce the risk of color bleeding onto your bag.

Returns and exchanges can be processed here at our automated returns page.

Cleobella’s styles are globally inspired and intentionally designed to be conscious of the environment and stand the test of time. Each versatile piece is designed to be a wardrobe staple that can be easily interchanged from day to night and cherished beyond current trends.

Cleobella was created from the love and respect for generational traditions and wisdoms. All of our products are designed to be treasured and passed down for many years. To preserve the beauty of each piece, we recommend you hand wash in cold water and lay flat to dry.

Our shippers up until Q3 2023 were made from 100% post consumer recycled plastics. Starting in Q4 2023 Cleobella officially switched to paper shippers with water based ink in order to make it easier on consumers to recycle and to lower our use of plastics. Our FSC-certified Custom Flexible Kraft Mailers are made from 30% recycled materials, and are curb-side recyclable after use (along with the glassine release liner). They are also printed using eco-friendly water-based inks.

Our products mimic the imperfect alterations nature forms into all living and nonliving things.  Our hand woodblock printed collections feature one-of-a-kind designs that are handcrafted by global artisans.

This process is regarded as an ancient artform stemming from passed down traditional artisan techniques. Occasional variations in designs are due to the handmade process, making each piece as beautifully unique as you.

Once delivered to our warehouse please allow 2-5 business days for your return to be processed. Once the return has been completed, you will receive an email confirmation.

Cleobella's polybags up until Q3 2023 were compostable. After learning about the difficulties to recycle compostable items and the limited access composting facilities, we replaced the single-use compostable poly bags to Vela™– the weather-resistant, durable, transparent, and curbside-recyclable FSC™ certified paper bags. Every Vela™ bag directly contributes to keeping single-use poly bags out of our oceans. The Vela™ bag was invented in the garment district of Carpi, Italy. The name 'Vela' translates to 'sail' in Italian, which represents the relationship between humans and nature working together.

Made from 100% recycled paper. 

In order to reduce the carbon footprint caused by returns, we encourage you to utilize Cleobella's online stylist chat to match you with the perfect style, size, and fit.

Cleobella’s hand woodblock printed designs embody the slowest and most traditional form of textile design in fashion. Our designs are first drawn in California and then undergo a collaborative process with our artists in India to finalize the print design.

Our generational master woodblock makers then hand carve the print onto the teak woodblocks. The woodblocks are dipped into natural, non-toxic, water based, vegetable dyes like indigo or turmeric when possible, and transferred onto the fabric one-by-one. The woodblocks are pressed onto the fabric with extreme precision leaving a beautiful impression of the pattern.

Our signature prints are truly wearable art and occasional variations in design are due to the handmade process, making each piece as unique as you. 

At Cleobella, we are committed to conducting our marketing activities with integrity, transparency, and respect for our customers, the environment, and society at large. 

Our ethical marketing practices are founded on the following principles:

1. Honesty and Transparency: Our marketing claims should be data supported and we pledge to communicate honestly and transparently with our customers. We provide accurate information about our products, including materials used, manufacturing processes, and any relevant details affecting the purchase decision.

2. Respect for Consumer Privacy: We value our customers' privacy and aim to handle their data responsibly. We collect and use personal information solely for the purposes disclosed, always ensuring compliance with data protection laws and respecting individuals' rights.

3. Promotion of Diversity and Inclusivity: We celebrate diversity and strive to represent and include individuals of all backgrounds, cultures, and identities in our marketing campaigns. Discrimination of any form has no place in our brand messaging.

4. Sustainability and Environmental Responsibility: We are committed to reducing our environmental impact. Our marketing efforts highlight our responsible practices, lower-impact materials, and initiatives aimed at minimizing waste and our carbon footprint.

5. Authenticity and Fair Representation: We portray our products honestly in all marketing materials, avoiding misleading or exaggerated claims. We showcase real and diverse customers and ensure that our advertising accurately represents the product's quality and attributes.

6. Community Engagement and Social Responsibility: We actively engage with communities and support initiatives that contribute positively to society. Our marketing endeavors aim to inspire social responsibility and positive change.

7. Compliance with Ethical Standards: We adhere to all relevant laws, regulations, and industry standards in our marketing practices. We continuously review and adapt our strategies to uphold the highest ethical standards.

8. Response to Customer Feedback: Cleobella aims to provide multiple channels for customer feedback. We provide an instant chat feature and we review all customer feedback channels regularly to adequately respond to our customer’s feedback to improve our performance. We are committed to addressing customer feedback or complaints within 48hrs of receiving them.

By adhering to these ethical marketing principles, we aim to build trust, foster long-term relationships with our customers, and contribute positively to the well-being of our stakeholders and the world around us.

If you have found or know of ways we can improve please contact us at orders@cleobella.com. 

If you need additional help accessing anything with our website please contact us at orders@cleobella.com or call 714.373.4400

Our people are our purpose and at Cleobella advocating for our artisan partners and ensuring premium living wages is something we take very seriously. Each maker we work with commits to annually sign and uphold Cleobella's Ethical Trade Agreement ensuring fair wages, safe and hygienic work environments, and zero tolorence for child labor.

We work mostly with small artisan groups that consist of women building their individual business together with us in their villages. Our larger factories bring expertise, quality, and timeless art for you to cherish for years to come. Our partners in India help to ensure our larger factories have certifications that align with who we are as a brand.

Verification and transparency for our workers is mandatory.  It is because of these incredible artisans that we are able to bring Cleobella to life and share our beloved products with you. Working closely with our makers for over the last decade we have been able to physically see change in the lives of our partners. Each piece purchased gives back to these artisans, connecting our consumer to their communities, and making the world smaller in the best way possible.

Watching our people grow and learn with us has been the most humbling opportunity. By carrying on these art forms, we are able to preserve the craft of these heritage practices that are truly unlike anything else. We desire to be a part of a world where everyone has the opportunity to sustain themselves and their families. Our people will always be at the heart and center of everything we do, before anything else. That includes our partners around the world, and our small but mighty team here in California. Here are some of the things we are doing for our People: 

• Requiring all partners sign and uphold Cleobella's Ethical Trade Agreement 
• Ensuring premium living wages 
• Investing in safe and hygienic work environments 
• Zero tolerance for child labor 
• Working closely with our makers and artisans 
• Preserving heritage artisan crafts 
• Working with Nonprofits supporting Women Empowerment 
• Supporting underprivileged children in India 

Cleobella has stopped using our recycled tissue paper in order to decrease shipping waste. In few cases, additional recycled paper may be used to package orders to ensure products aren't damaged.

Cleobella.com is the sole owner of information collected on this site.

SECURITY

Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 128 bit SSL certificates to keep order details secure. We guarantee that every transaction you make at Cleobella.com will be 100% safe.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

Cleobella (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.

User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at orders@cleobella.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

• Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
• Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
• Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
• Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
• Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
• Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Huntington Beach, California before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Cleobella’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

 LEGAL NOTICES

This site, any portion of this site, or the products it sells may not be reproduced, dupli-cated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by Cleobella, LLC.

As you browse Cleobella.com and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)