FAQ

 

SHIPPING POLICY

Free Shipping on any order $200 or more within the Unites States.
Domestic Shipping within the United States $9.99
International Shipping $25.00


Orders placed with Cleobella will generally ship within 5 business days. Orders placed on Friday before 10 am PST will be shipped day of, any orders placed after 10 am PST will be shipped the following Monday.

If you need to place an order for rush shipment please contact Cleobella Customer Care at 714.373.4400 with your request. If for any reason your order is to be delayed or cancelled – due to stock, payment or otherwise – we will contact you via email. If you wish to cancel an order placed on our website please notify Cleobella Customer Care at 714.373.4400 or email orders@cleobella.com as early as possible.

 

RETURNS & EXCHANGES

We accept returns on all full-price orders* within 14 days from the day the merchandise is delivered. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise.

To return unwanted items contact: orders@cleobella.com

Please include with your return a copy of your order including your contact information and indicate whether you prefer a return or exchange. Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by email when your return or exchange is complete.

International customers are liable for all import duties and customs that will be charged by your country for returns. Payment will be necessary to release your order from customs before delivery.

Please note: Shipping and handling charges are not refundable.  If you have received free shipping and want to make a return for a full refund, we will deduct a $9.99 shipping/restocking fee from your refund. Exchanges or returns for store credit may be made at no additional charge.

*All sale merchandise is final. No returns or exchanges.

 

SALES TAX

All items shipped to addresses in California will be charged sales tax of 7.5%.

 

INTERNATIONAL ORDERS

International customers are able to order from our website but are liable for all import duties and customs that will be charged by your country. Payment will be necessary to release your order from customs before delivery.

 

PRIVACY POLICIES & TERMS

Cleobella.com is the sole owner of information collected on this site. This information will under no circumstances be distributed.

 

HANDBAG CARE

Handmade with Love

All of Cleobella’s designs are handmade and produced by local artisans living in Bali, Indonesia. Patterns are designed, hand dyed, and embellished individually. All styles are detailed with hand tooling, hand beading, embroideries, studs and handmade lace. Therefore, occasional variations can occur due to our intricate hand made process making each design unique and one of a kind.

 

Leather

All of our handbags are handmade using beautiful leather tanned and dyed in traditional methods in order to maintain its natural beauty and soft feel. Variations in color and texture are the prized characteristics of these methods. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look and feel of your handbag. Please keep your bag away from prolonged intense sunlight, heat, and humidity. Please also note that dark denim or other dyed clothing items can rub off and stain tanned leathers. Exposure to water, oil, makeup, and permanent dyes like this can unfortunately leave permanent stains. In the event your handbag gets soiled other than with permanent dyes, try gently dabbing the leather with a clean, dry cloth and mild leather cream. By regularly caring for your leather your bag will preserve it’s beauty.

 

Fabric

All of our fabric handbags are handmade using uniquely designed fabrics trimmed with fine leather tanned in traditional methods. Fabric has been specially treated to be water and stain resistant. To care for your handbag, we recommend simply wiping both the fabric and leather trim with a clean soft, damp cloth to remove surface dirt. Please avoid ink marks, grease, permanent dyes from dark denim, and oil stain, as they are not removable and should be left alone. By regularly caring for the fabric and leather your bag will preserve its beauty.

 

Suede

All of our suede handbags are handmade using fine leathers tanned and dyed in traditional methods in order to maintain its natural beauty and soft texture.The unique texture of suede requires that extra consideration be taken when worn during inclement weather. Please keep your bag away from prolonged sunlight, heat, and humidity. Please note that dark denim or other dyed clothing items can rub off and stain tanned leathers. Exposure to water, oil, makeup, and permanent dyes can unfortunately stain suede handbags. In the event that your handbag gets wet or soiled other than with permanent dyes, try gently dabbing the suede with a clean, dry cloth. Allow any damp spots to dry naturally and use a suede brush to gently lift the nap and remove superficial dirt from the surface. By regularly caring for your suede your bag will preserve its natural beauty.

 

Haircalf

All of our haircalf handbags are handmade using genuine haircalf and fine natural leathers. Slight variations in color and texture are inherent characteristics of all handmade products. Haircalf is known to shed slightly and should be given extra consideration when worn due to its delicate nature. Please keep your bag away from prolonged sunlight, heat, and humidity. Please also note that dark denim or other dyed clothing items can rub off and stain tanned leathers and fabrics. Exposure to water, oil, makeup, perfume, hairspray and permanent dyes can unfortunately damage fur handbags. In the event your handbag gets soiled, try gently wiping the surface with a clean, dry cloth in the direction of the fur. For stubborn stains, immediately consult a fur specialist cleaner. By regularly caring for your handbag you will preserve its natural beauty.